Shipping

Who handles your order

Oliver Rosendal is the seller and your customer-service contact. Our supplier assembles and dispatches the watch from its workshop in Asia. You contact us for shipping questions, missing parcels and refunds.

Shipping cost and destinations

Free standard shipping on orders over $29 USD. This includes every watch in our catalogue. For orders of $29 or less, contact customer care for the delivery charge before purchasing. Express delivery, where available, costs extra and is optional.

We deliver to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

Preparation and delivery

Standard orders are normally prepared within 3–5 business days. Custom products may require 5–7 business days for production before dispatch. Preparation time is separate from transit time.

Estimated delivery after dispatch is 15–18 days to Europe, 15–20 days to North America, and 10–18 days to Asia-Pacific. Contact customer care for estimated transit times to other supported destinations. Customs checks, peak seasons and carrier disruptions may cause delays. A fixed delivery date applies only when expressly agreed.

We provide a tracking number after dispatch. Carrier scans can take time to appear. Contact customer care if tracking appears stalled, the parcel is missing or the watch arrives damaged. Mandatory rights remain unaffected.

Tracking

We provide the tracking number after dispatch. The first carrier scan can take a short time to appear. If tracking has not appeared within five business days of the dispatch confirmation, email us with your order number.

Taxes, customs and import charges

Your checkout or written quotation must explain whether import taxes and duties are included, prepaid or payable on arrival. You are responsible only for recipient charges clearly disclosed before purchase. If a carrier asks for a charge that appeared to be included, contact us before paying or refusing the parcel.

Address changes and collection

Check your delivery address and telephone number carefully. Contact us immediately if something needs changing; changes may no longer be possible after preparation or dispatch. Follow collection-point deadlines. Uncollected or refused parcels do not, by themselves, constitute a withdrawal notice.

If an addressing error or failed collection results in a returned parcel, we will discuss redelivery or an eligible refund. Only actual additional costs permitted by applicable law may be charged; no arbitrary penalty is imposed.

Delayed, damaged or missing orders

Email us with your order number and a description of the issue. For damage or an incorrect item, include photographs of the packaging, shipping label and watch. Keep the product and packaging while we investigate.

We remain responsible for the delivery until you or your designated recipient receives the order, except where you independently arranged a carrier we did not offer. We will arrange the applicable remedy for a failed delivery or damaged order.